At ValueOptim we are building an entrepreneurial culture to reflect: innovation, achievement orientation and caring. Innovation is manifested by willing to break the traditions and rules that hinders provide customized solutions to our customers and not work in the one size shoe fits all. Achievement is manifested by a willingness to take on challenging goals, to stretch ourselves, and to be tough but fair while competing in the market. Caring is manifested in mutual respect, openness, and transparency in our dealings– both with our customers and all the associates in the company.

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Jaipur, India, USA
Title Business Support Executive
Categories Jaipur, India, USA
Location Jaipur, India
Job Information

You would be supporting top executives and professionals from global clients and small and medium sized companies. You should assist them in their day-to-day simple to complex tasks such as scheduling appointments, organize meetings, doing online research, screen resumes, prepare expense reports, manage their Outlook calendar & travel bookings, update online databases, work on Excel and PowerPoint presentations, create purchase orders etc. Your communication with clients will be through email, phone and chat. You will be supporting clients hands on and for certain nature of tasks coordinating with the back-end teams while continuing to be single point of contact for clients.

Required Skills:
• Good verbal and written communication skills
• Advanced knowledge of Excel, Word, Outlook, PowerPoint
• Excellent online search and good typing skills
• Great attention to detail, well organized, good multi-tasking skills and ability to prioritize tasks
• Proactive and Ability to work with minimum instructions
• Quick learner and team player

The position offers a base salary and generous performance based bonus along with the leadership opportunity to grow and establish world class operations.

WorkShift: 4 PM to 1 AM

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Title Office Leader – India
Categories Jaipur, India
Start Date 2019-05-31
Location Anywhere
Job Information

ValueOptim, (SDPL),, is currently undergoing an expansion at its Malviya Nagar, Jaipur facility. This center will provide BPO, ITO, Training and Staffing Services to support operations for our clients in USA. You will be working with some of the best outsourcing professionals in USA and India and will help set up the core foundation of this Jaipur operation. We are looking for a bright hands on individual to work with company management in providing support to this expansion.

The responsibilities of this position include:

  • Support operational enablement of the Jaipur facility that includes executing major plans and procedures, as per established policies and management direction.
  • Works closely with management team to understand the overall plans and supports them in timely fashion.
  • Assist in setting goals, objectives, policies, training plans and procedures to support company expansion.
  • Brings hands on skills with local hiring, supporting sales and service delivery activity.
  • Participates in hiring process of initial team members. Trains them with company introduction and services as per training plans and material.
  • Demonstrates skills to also step into supervisory role. Recruit, develop, manage and motivate employees reporting to him.
  • Closely monitors activities and operations and follows up to ensure appropriate measures are taken to correct unsatisfactory results.
  • Supports Delivery of Services, Client Interaction and Coarse Correction. Ability to handle clients and manage expectations required.
  • Thinks positively, demonstrates high energy and understands the challenges associated with scaling up in start-up environment.

Skills Required

Experience with following areas:

  • Operations / Process / Project Management
  • Outsourcing / Offshoring
  • Training
  • Staffing and Recruitment

Experience in working with a Business Process Outsourcing company preferred.

MS Office Skills – MS Word, Excel, PowerPoint with good Email Etiquettes

5-10 years work experience.

Excellent English Speaking, Writing and Client Interfacing Skills

Street Smart and ability to adapt to changing needs as the start up grows.

Jaipur Location. Flexible to work in different time zones depending on needs.

The position offers base salary, growth opportunity and performance bonus based on company and individual performance. Please submit your resume with a cover letter elaborating your interest and skills that match with the position requirements.

Please visit to learn more about our services.

Job Type: Full-time

Job Location:

  • Jaipur, Rajasthan


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Title Office Manager
Categories Jaipur, India
Start Date 2019-06-24
Location Bohemia, NY
Job Information

Our client manufactures high quality Thermal Recording Papers for over 40 years. They are a major supplier to the Medical, Industrial and Scientific sectors. We are currently seeking an dynamic Office Manager to work out of their Bohemia, NY manufacturing facility. As part of a team candidate will work closely with the company owners in ensuring successful office management activities. The role will interface with sales people, manufacturing and other support employees and establish themselves as the leader over a period of time.  Additional job expectations from the role:

  1. Active participation with company owners and reporting on day to day office management matters.
  2. Order Management and distribution of daily orders volume received.
  3. Drive internet based sales expansion of the company products and services using website and various retail channels
  4. Computer Savvy with basic web management skills using WordPress web platform and ability to run basic Search Engine Optimization (SEO). Training will be provided on both things as long as candidate is web and internet savvy.

Please email resumes to with your availability and salary expectations.

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Title Property Coordinator
Categories Jaipur, India
Start Date 2019-07-08
Location Jaipur, India
Job Information

We currently hiring for a Property Coordinator in Jaipur, India to support our property rental business for IT/BPO companies.

You will closely work with owners to manage following tasks:

  1. Coordinates Rental of available space to multiple tenants as per defined process
  2. Advertises available rental space to local property agents, internet and social media channels.
  3. Shows rental space to prospective tenants and answers questions.
  4. Manage document filing and maintenance of properties
  5. Liaison with support staff and vendors to ensure space readiness for rental. Coordinates maintenance
  6. Works with legal person to register rent agreements in court.
  7. Serves as administrative contact for company for government and private parties
  8. Ensure rents are collected along with electricity and water sharing and deposited to correct accounts.
  9. Manages billing, GST account and other expense accounts as directed
  10. Maintains accounts with accounting and daily reporting to owners
  11. Manages lease renewals and maintenance of properties when required
  12. Flexible to work with owners in supporting administrative needs for other group businesses.


  • Basic knowledge of computer systems and applications: MS Word, Excel, Email and the Internet
  • High level of customer service, ethics and some sales orientation
  • Basic understanding of TALLY and accounting a PLUS

To qualify for consideration, please apply with submission of cover letter, bio-data and current salary to

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Title Director – Service Delivery
Categories USA
Start Date 2020-09-21
Location Atlanta or Augusta, GA
Job Information

ValueOptim is currently conducting a search for Director – Service Delivery in Atlanta, GA or Augusta, GA area for a client who is a well-established and fast growing leader in the business of delivering consultative debt recovery, accounts receivable management (A/R) and other business process outsourcing (BPO) solutions.


The role reports directly to the Chief Information Officer and is responsible for the day-to-day management, supervision, and service delivery Service Desk, as well as PMO office. The role leads both onshore and offshore delivery team to ensure proper operation. The leader in this position manages resources within the IT Operations team to ensure high availability of systems and service level performance. The person in this role must build strong relationships with Information Technology departments and Business Partners while using defined processes for incident, request, change, problem, and asset management. Emphasis in this role is given to continuous service improvement in IT Service Management, call/ticket processing and customer satisfaction and project management.


essential duties and responsibilities:

  • Provide focus for SLA management and project implementation for internal and external customers
  • Participate in critical issues with external and internal customer
  • Triage technical issues with engineering teams
  • Provide oversight of escalation, prioritization, and drive customer communication during critical events
  • Be available outside of business hours to help coordinate handing of urgent issues as needed
  • Engage with business leaders and C-Level executives to understand business needs

Qualifications and education requirements:

  • 10-15 years of experience in IT service industry with specialization in IT infrastructure management.
  • 10 years of IT Service delivery & Project Management experience
  • Previous experience in BPO industry is highly desirable
  • Knowledge of both theoretical and practical aspects of ITIL, IT Service Delivery & service transitioning
  • Experience with ManageEngine Service Desk platform highly desirable
  • Direct work experience in technical infrastructure management, capacity, and vendor management
  • Proven experience in people management, risk management, and change management
  • Knowledge of IT Infra structure management platforms primarily Windows and Avaya
  • Experience in managing IT Service Delivery
  • Experience with working with offshore based teams
  • Experience in working with multidisciplinary teams in IT infrastructure management
  • Manage and drive the technical discussions during the high priority issue calls with customers Stakeholder management
  • Good communication skills
  • Good experience with MS Project, Microsoft Excel, Visio, Word, Outlook, and SharePoint
  • Strong negotiation/facilitation skills with an ability to gain consensus
  • Excellent written and presentation skills and strong decision-making skills
  • Ability to manage customer expectations throughout the project implementation and delivery process
  • Ability to work on teams in a lead and participative capacity with many different and diverse stakeholders
  • Formal knowledge of project management principles, processes, and tools
  • Bachelor’s degree in Computer Science, Information Systems Management, Engineering, or related degree

The executive position is based out of Augusta, GA or Atlanta, GA locations. Great opportunity to work for a great company, excellent work environment, competitive compensation, and benefits. Interviews are happening immediately. Please send your cover letter and resume to for consideration.

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Title eCommerce Manager
Categories USA
Start Date 2020-10-01
Location Los Angeles, CA
Job Information

ValueOptim has been retained by our client who is a leading consumer electronics company to hire a eCommerce Manager who will be managing Amazon, Walmart, and Target channels. The role is based out of Los Angeles, CA

Job Description

  • Develop digital marketing programs to drive sell-through of products to consumers.
  • Work closely with channel partners to create messaging to build brand awareness and drive purchase intent.
  • Monitor ROAS (Return On Advertising Spend), and other performance metrics.
  • Help retail partners establish KPIs to measure marketing activity effectiveness.
  • Maintain working knowledge of best practices in marketing.
  • Identify and reach out to potential affiliates to support retail programs.
  • Research and formulates ways to optimize user experience.
  • Drive allocation of channel marketing funds to deliver the best ROI and deliver share growth.

The Successful Applicant

  • Bachelor’s degree in Marketing, Business, or related field, or equivalent experience.
  • Proficient in Microsoft Office, especially spreadsheets, database and reporting tools.
  • Demonstrated success in leading results-oriented retail ecommerce marketing programs and initiatives.
  • Experience with retail/online merchandising.
  • Strong analytical skills and ability to deliver a compelling actionable narrative.
  • Excellent verbal and written communication skills.
  • Presentation creation and delivery skills for internal and key account facing audiences.
  • Team player with ability to work cross-functionally.
  • Ability to prioritize multiple functions and tasks.

Competitive salary and package
Full-time Role

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Title e-Commerce Sourcing Strategist
Categories USA
Location NEW JERSEY, Technology Company
Job Information

Individual filling this role will seek to drive and continuously enhance our e-commerce catalog content management strategy and automation of sourcing processes. As the e-Commerce Strategist, you will be responsible for managing a team responsible for automated sourcing systems and workflow, including e-forms and ensuring catalog content in Company’s Source-to-Pay e-Procurement application meet the defined requirements for our internal clients. This will include operational management (bringing new suppliers into Company’s e-Procurement platform, Source-to-Pay), catalog creation, loading, management and testing.

  • Lead current and future state design sessions with Strategists and Clients
  • Work with Strategist and Decision Support to determine appropriate account and commodity codes to use per catalog and workflow associated with automated processes
  • Review e-Readiness evaluation form with Strategists and initiate dialogue with supplier’s e-commerce representative
  • Complete “new” role requirements template as warranted and interface with Company Technology team
  • Facilitate the prioritization of suppliers identified as part of Company’s e-commerce catalog content management strategy

You will be responsible developing and maintaining Quality Assurance processes for content publishing. You will manage the relationship with Third party content providers if decided as a vital option for content publishing. Provide support to clients and internal team on catalog issues and problems. Identify improvement opportunities for the content management process (creation through publishing) that will enhance client’s value. Coordinate the development and enhancement of the catalog and role requirements through liaison with clients and content management partners.

BA with 4-6 years of supply chain experience including 1-3 years of e-commerce experience or equivalent related experience. 1-3 years of supervisory experience with demonstrated ability to coach and develop teams. Ability to manage concurrent deadlines and multiple priorities. Creative, self-starter, team player. Ability to create/follow change management protocol. Proactive – can do attitude. Excellent communication (oral and written), negotiation, organization and time management skills.

Experience in catalog content management tools. Advance degree and 3-5 years of experience in e-commerce cataloguing and related standards. Demonstrated knowledge and use of change management tools and techniques. Proven analytical skills. Ability to think strategically and translate strategy into results. Thorough understanding of Marketing business objectives, process, and workflows. Proven track record of planning, implementing and managing projects.

PC, Copier, Fax.

On The Job Training, core curriculum track associated with the position, other trainning as required to develop new skills and continue growth within the position.

Reports to Sourcing Manager,Business Unit

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