World Class Customer Care Solutions – 10 Years of Experience!

Customer Care  – Inbound & Outbound Solutions designed with flexibility and speed.


customer service solutions

Today’s business requires innovative customer care solutions that need to be delivered effectively at the right time, right place and at the right price. Customer Care technology and channels are getting complex and rapidly evolving. There is an increased demand for customer support channels and it becomes crucial for business to handle customer touch points across the entire lifecycle. Effective customer service is important for customer retention.

Our Customer Care Solutions support clients across industries. Our services include:

  • Initial assessment
  • Service scope and description capture
  • Hiring the right recruiting profiles
  • Training management
  • Running the customer care center
  • Agent testing and evaluation scoring

We assign dedicated Account Manager, Operations Manager Trainers, and Quality Supervisor to our clients size and scale of needs. We have trained personnel and ready infrastructure to provide customer care services and can usually get engagements started with-in 48 hours time frame. Our customer care center can solve problems for your customers and help you maintain great customer relationships and build a reputation for quality service.


Some of the customer care initiatives we have successfully delivered:

Voice Support (Inbound and Outbound)

  • Customer Service
  • Helpdesk Services
  • Technical Support
  • Order Taking Service
  • Event Registration and Enrollment
  • Debt Collection
  • Loyalty Programs
  • Booking and Reservations
  • Telesales / Telemarketing
  • Service Activations
  • Complete Query Resolution
  • Customer Satisfaction Survey
  • Escalated Calls

Email and Chat Support

  • Customer Care
  • Technical Support
  • Order Fulfilment
  • Verification
  • Complete Query Resolution
  • Escalated Cases

 CUSTOMER SERVICE TOOLS EXPERIENCE customer service solutions


ARTICLES, WHITE PAPERS AND CASE STUDIES


Please reach out to us to request Free Consultation today.