At ValueOptim we are building an entrepreneurial culture to reflect: innovation, achievement orientation and caring. Innovation is manifested by willing to break the traditions and rules that hinders provide customized solutions to our customers and not work in the one size shoe fits all. Achievement is manifested by a willingness to take on challenging goals, to stretch ourselves, and to be tough but fair while competing in the market. Caring is manifested in mutual respect, openness, and transparency in our dealings– both with our customers and all the associates in the company.

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Jaipur, India
Title Customer Care Executive
Categories Jaipur, India
Start Date 2018-12-17
Location Jaipur
Job Information

We have 50 positions available in Jaipur for Inbound Customer Care Process. Both International and Domestic process positions are available.

As part of the job you will be trained to assist the customers in solving queries related to feedbacks, requests, complaints etc. Ensuring timely and professional responses to all the queries, requests & complaints received enabling satisfaction of the customer.

Desired traits in candidates:

  • Need to have Excellent communication skills in English-Verbal/Written
  • Excellent Understanding about customer care with AMAZING customer service 
  • Comfortable for a Rotational Shift & Rotational offs 

 DESIRED CANDIDATE PROFILE:

  • Good thought process / free flow of speech
  • Graduate/ Undergraduate/ Postgraduate
  • Excellent command over English (Verbal & Written)
  • Excellent inter personal skills
  • Open to work in Rotational shifts
  • Should not be below 18 years of age

Experienced  candidates with minimum 6+ months of experience.

Please respond to this job or send your resume with cover to value@valueoptim.com

We are HIRING NOW!

Apply Now


Title Operations Lead – Customer Care
Categories Jaipur, India
Start Date 2018-12-17
Location Jaipur, India
Job Information

ValueOptim, (SDPL), www.valueoptim.com, is currently undergoing an expansion at its Malviya Nagar, Jaipur facility. This center will provide BPO, ITO, Training and Staffing Services to support operations for our clients in USA. You will be working with some of the best outsourcing professionals in USA and India and will help set up the core foundation of this Jaipur operation. We are looking for a bright hands on individual to work with company management in providing support to this expansion.

The responsibilities of this position include:

  • Support operational enablement of the Jaipur facility that includes executing major plans and procedures, as per established policies and management direction.
  • Works closely with management team to understand the overall plans and supports them in timely fashion.
  • Assist in setting goals, objectives, policies, training plans and procedures to support company expansion.
  • Brings hands on skills with local hiring, supporting sales and service delivery activity.
  • Participates in hiring process of initial team members. Trains them with company introduction and services as per training plans and material.
  • Demonstrates skills to also step into supervisory role. Recruit, develop, manage and motivate employees reporting to him.
  • Closely monitors activities and operations and follows up to ensure appropriate measures are taken to correct unsatisfactory results.
  • Thinks positively, demonstrates high energy and understands the challenges associated with scaling up in start-up environment.

Skills Required

Experience with following areas:

  • Operations / Process / Project Management
  • Outsourcing / Offshoring
  • Training
  • Staffing and Recruitment

Experience in working with a Business Process Outsourcing company preferred.

MS Office Skills – MS Word, Excel, PowerPoint with good Email Etiquettes

5-10 years work experience.

Excellent English Speaking, Writing and Client Interfacing Skills

Street Smart and ability to adapt to changing needs as the start up grows.

Jaipur Location. Flexible to work in different time zones depending on needs.

The position offers base salary, growth opportunity and performance bonus based on company and individual performance. Please submit your resume with a cover letter elaborating your interest and skills that match with the position requirements.

Please visit www.valueoptim.com to learn more about our services.

Job Type: Full-time

Job Location:

  • Jaipur, Rajasthan

 

Apply Now


Title Business Development Executive
Categories Jaipur, India
Start Date 2018-12-17
Location Malviya Nagar, Jaipur
Job Information

ValueOptim (India BackOffice KWJ) is currently hiring for 2 Sales/Business development  in Jaipur, Rajasthan. You start here and grow into a successful career of Sales over time. We are seeking a sales/business development “hunter” who would make calls to USA prospects for our BPO and Staffing division.

  • You will be trained on company service offerings and our sales techniques with-in first month of joining.
  • You must be “high energy” , “self-starter”, “self-motivated” , “flexible” and “creative” in your calling approach.
  • IMPORTANT – Must have good English Speaking Skills
  • Expected ability to research prospects on the internet using social media mechanisms and other websites.
  • You should be comfortable saving, maintaining and updating leads and customers in our CRM.
  • Extensive phone calling for 4-6 hours a day is required
  • Ability to converse with USA prospects intelligently and also to schedule meetings for the US Sales team.
  • Basic to Advanced MS Office Skills – Outlook, Excel required.

Other Details:

  • Immediate start is expected. Interviews are happening NOW
  • You will work with other sales team members from 4 PM to 1:00 AM from our office in Malviya Nagar.
  • Competitive Base Salary and AMAZING commission plan (Up to 10 lacs a year) is offered.
Apply Now


Title Business Support Executive
Categories Jaipur, India
Location Jaipur, India
Job Information

You would be supporting top executives and professionals from global clients and small and medium sized companies. You should assist them in their day-to-day simple to complex tasks such as scheduling appointments, organize meetings, doing online research, screen resumes, prepare expense reports, manage their Outlook calendar & travel bookings, update online databases, work on Excel and PowerPoint presentations, create purchase orders etc. Your communication with clients will be through email, phone and chat. You will be supporting clients hands on and for certain nature of tasks coordinating with the back-end teams while continuing to be single point of contact for clients.

Required Skills:
• Good verbal and written communication skills
• Advanced knowledge of Excel, Word, Outlook, PowerPoint
• Excellent online search and good typing skills
• Great attention to detail, well organized, good multi-tasking skills and ability to prioritize tasks
• Proactive and Ability to work with minimum instructions
• Quick learner and team player

The position offers a base salary and generous performance based bonus along with the leadership opportunity to grow and establish world class operations.

WorkShift: 4 PM to 1 AM

Apply Now


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